Delivery & Return Policy
Delivery Policy
At Royal Rugs, we aim to deliver your order as quickly and efficiently as possible. All orders are processed and shipped within 3–5 business days, depending on your location. Delivery times may vary slightly based on your address and external factors such as carrier delays.
Once your order has been shipped, you will receive a confirmation with tracking information (if available). We recommend ensuring that your shipping details are accurate to avoid any delays.
Return & Exchange Policy
At Royal Rugs, we do not offer returns on any of our products. However, we do accept exchanges under the following conditions:
- Customers must notify us within 2 days of receiving their order.
- All exchange requests are subject to product availability.
- Customers are responsible for all shipping costs, including returning the original item and the cost of reshipping the exchanged item.
We strongly recommend inspecting your items immediately upon delivery. If you wish to request an exchange, please contact us as soon as possible within the stated timeframe.
For any questions or exchange requests, please reach out to our customer support team.
